Customer Service Messenger - Dynamic Team Environment

Are you a dependable, service-oriented professional who thrives in a fast-paced, dynamic environment? One Outsource is expanding its team in Bali, and we’re looking for a Customer Service Messenger to join our mission to deliver exceptional service and support to our clients. Located in the vibrant city of Canggu, you’ll be at the heart of our operations, ensuring seamless communication and a positive customer experience.

As a Customer Service Messenger at One Outsource, you’ll handle customer inquiries, manage social media interactions, and provide timely responses to ensure customer satisfaction. This role is perfect for someone who enjoys a dynamic work environment and is passionate about delivering outstanding service.

Join us in Canggu and be part of a team that values innovation, collaboration, and excellence. We offer a competitive salary and a supportive work environment where your contributions are valued.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, accurate responses to ensure customer satisfaction.
• Manage social media interactions and engage with customers to build positive relationships.
• Monitor and respond to customer feedback to continuously improve our services.
• Collaborate with the customer service team to resolve issues and escalate problems as needed.
• Use customer relationship management (CRM) tools to track customer interactions and maintain accurate records.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of service improvement plans.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proficient in using CRM tools such as Salesforce or HubSpot.
• Excellent written and verbal communication skills in English.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Customer-focused mindset and a passion for delivering exceptional service.
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Familiarity with social media platforms and tools.

🛠️ Keahlian

Lowongan Terkait